Build an AI-First Contact Center
Contact Center enhances customer service by deriving insights from conversations, automating tasks, and enabling contact centers to provide personalized, efficient experiences, increasing customer satisfaction.
Omnichannel
A True Omnichannel Solution
Omnichannel solutions offer seamless, consistent support across 30+ channels, including smooth interchannel transitions for efficient customer experiences.
Self-Service Automation
Seamless Self-Service
Self-Service Automation uses Intelligent Virtual Assistants (IVAs) to enable customers to self-help and then intelligently route critical issues to the most suitable agents when needed.
Agent Desktop Supervisor Desktop
Say Goodbye to ‘Alt-Tab’
Agent Desktop boosts your agent’s efficiency with a unified interface; this offers AI-driven real-time support, co-browsing, and tailored interactions for faster decisions and increased customer satisfaction.
Agent AI
Assist Agents, Delight Customers
Agent AI uses generative AI models to automate workflows, provide real-time advice, and offer dynamic agent guidance – improving customer satisfaction and increasing revenue.
Inbound Routing and Queuing
Perfect Agent for Every Interaction
Inbound Routing and Queuing immediately matches customers with the best agent, ensuring skillful and efficient service and achieving unmatched results.
- Pair customers efficiently: Match customers with suitable agents based on intent, profile, and skills, improving response times and satisfaction.
- Innovative tempo-based routing: Pairs agents and customers by speech rate and region, using CRM data for smoother, improved interactions.
- Route for service excellence: Assess agents using sentiment and CSAT scores, improving those with negative indicators for better customer experiences.
Outbound Campaigns
Design Campaigns That Engage Your Customers
Outbound Campaigns enable proactive, scalable outreach to your customers using insights and data. Tailor each campaign to meet your company’s targeted marketing goals, and generate qualified leads.
- Promote products and services: Contact customers based on their specific preferences and generate leads.
- Send personalized reminders: Automate reminders to help you reduce no-shows, maintain schedules, and increase productivity.
- Learn more about your customers: Conduct surveys on recent purchases or service inquiries to gather market and customer preference research, as well as customer satisfaction details.
- Improve debt collection: Boost collections by connecting customers to agents equipped with account details and effective resolution strategies.
- Focus on your industry: Create campaigns for industry-specific use cases and audiences including: hospitality, healthcare, finance, retail, automotive, and more.
Contact Center
More Features
Additional features improve agent efficiency, enhance customer engagement, and streamline business operations for superior service delivery. Learn what Kore.ai provides in its Contact Center solution.
Contact Center Integrations
Delivering Worldwide
Kore AI helps Customer Experience (CX) teams looking to automate self-service, provide faster transactions, and enable personalized experiences; Employee Experience (EX) teams looking to provide 24/7 help desk support, onboarding guidance and knowledge management.
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Companies served
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M+
Consumers served
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M
Employees optimized
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B+
Interactions Optimized Yearly
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%
Higher automation rates
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%
Shorter customer wait times
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%
Self-service containment
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%
Increase in CSAT
Customers and Analysts
We’ve helped hundreds of global companies
Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Discover how various organizations are putting AI to work today.
HR Digital Enablement
Energy
Lead Architect
Commercial Services Lead
Healthcare
Kore.ai Named a Leader in The Forrester Wave™ for 2024
Ready to get started?
Explore the Kore.ai Platform, solutions or create an account instantly to start seeing value from your AI solutions. You can also contact us to design a custom package for your business.