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XO11: Experience Optimization

Put intelligent virtual assistants to work, optimize the ability to search and find answers, hand off to human agents seamlessly, and cost-efficiently manage a contact center or help desk.
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Delivering Worldwide

Kore AI helps Customer Experience (CX) teams looking to automate self-service, provide faster transactions, and enable personalized experiences; Employee Experience (EX) teams looking to provide 24/7 help desk support, onboarding guidance and knowledge management.

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Companies served
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Consumers served
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Employees optimized
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Interactions Optimized Yearly
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Higher automation rates
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Shorter customer wait times
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Self-service containment
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Increase in CSAT

XO Automation Intelligent Virtual Assistants (IVAs)


Create AI-Powered Virtual Assistants

XO Automation is a business-user-friendly Intelligent Virtual Assistant (IVA) builder that creates personalized experiences for your customers and employees. Our generative AI-powered platform has an easy-to-use interface that enables you to get IVAs running quickly in days or weeks, not months.

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IVA Framework
Infuse empathy and relevance into conversations and provide real-time guidance when building conversation flows.
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XO GPT
Provide fine-tuned models customized for customer experience conversational use cases.
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Conversation Design Studio
More than 400+ pre-built templates and reusable components help users build IVAs without writing any code.
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Responsible AI Safeguards
The Kore.ai Platform is governed by guardrails that provide controls over privacy, safety, and appropriateness.

Contact Center AI-powered Customer Service


Build an AI-First Contact Center

Contact Center AI improves customer service by seamlessly connecting customers to the right resource with the correct information, ensuring personalized and efficient experiences every time.

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Seamless Omnichannel
Connect customers to support across multiple channels – voice, email, chat, social media – to ensure integrated service experiences regardless of how they reach out to your business.
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AI-based Routing
Intelligent routing matches customers with the best agents based on customer intent and profile, and agent skills – ensuring prompt, expert service to improve response times and enhancing overall satisfaction.
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Configurable Agent Desktop
Agent desktop offers a highly configurable, easy to use, intelligent hub that allows agents to efficiently manage customer interactions across channels with access to all necessary tools in one streamlined interface.
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Outbound Campaigns
Engage customers with proactive, personalized outreach using data-driven insights to design scalable campaigns to achieve your marketing goals and generate qualified leads.

Agent AI Dynamic Agent Assistance


Assist Agents, Delight Customers

Agent AI uses generative AI models to automate workflows, provide real-time advice, and offer dynamic agent guidance to improve customer satisfaction and increase revenue.

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Task Automation
Streamline workflows, accelerate query resolution, and simplify customer interactions by automating responses to ensure fast, accurate, and efficient one-click answers.
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Next-best Action
Provide agents with suggested responses by analyzing the current conversation, customer profile, and preferences, enabling tailored interactions that enhance satisfaction and deliver personalized experiences.
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Real-time Guidance
Provide agents with AI-powered playbooks for more consistent and compliant interactions that accelerate ramp time and improve agent confidence and performance.
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Coach in Real Time
Offer immediate, context-specific coaching based on customer conversations and speech patterns to boost agent confidence, promote continuous learning, and improve customer satisfaction.

Search AI AI-powered Personal Assistant


Get Relevant, Accurate Answers, Quickly

Search AI understands customer and employee questions and instantly provides accurate answers using your business content and data.

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Database 01
Content Importing
Consolidate all knowledge trapped within your company documents, websites, database, and more into a unified source of truth.
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Document Segmentation
Access relevant content effortlessly with tailored chunking techniques, ensuring precise data extraction from all data sources.
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Answer Retrieval
Engage users with exceptionally natural conversational responses powered by AI.
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Answer Generation
Ask questions and get answers conversationally by seamlessly integrating any Language Model.
Search AI Content_ingestion

XO11 Integrations

Customers and Analysts

We’ve helped hundreds of global companies

Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Discover how various organizations are putting AI to work today.

Customer Case Studies
Analyst Recognition
Gartner peer insights

Manager

Future-Oriented Low-Code Multi-Channel Bot Development Platform

After spending whole year on selecting a vendor for Conversational AI Platform and reviewing multiple domestic and international vendors we decided to start a project with Kore.ai and we’re very happy with the decision being made.

Software Development

Banking

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Naveen K

The most convenient Conversational AI platform with low-code capabilities

This platform has the capability of building Multi-Lingual bots with fewer code changes. This platform’s ML and NLP engines are far better than others. They also have Pre-Build use cases, so we can easily use them and build bots on the go.

Software Development Engineer

Pharmaceuticals

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Gartner peer insights
Kore.Ai Continues To Deliver, Support And Service The Absolute Best Solution For Anyone.

Having worked closely with the Kore team for over a year, their customer service, product suite, support and willingness to quickly resolve issues continues to set them apart from any other vendor.

CX Designer

Finance

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Aman B.

A Platform that offers robust set of features

Kore.ai has a solid robust platform for building bots that can sit on the channels of your choice. The bot can be complex or simple based on your needs.

Marketing Manager

Information Technology

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Gartner peer insights
Robust Technology Covering Most Use Cases

The product is incredibly advanced in a variety of technologies. It has the ability to solve most use cases across different organization’s needs, rather than being stuck to a specific type of business or problem.

Strategy and Planning Manager

Banking

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Atlee F.

Best Leading Platform to build your Chatbot.

Kore.ai is a UI based platform that allows you to spin up a chatbot quickly and deploy it easily on multiple channels. Using its conversation builder, you can build the Dialogflow using dialog messages.

Project Lead

Medical Practice

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Gartner peer insights
Their Reputation Precedes Them And They Live Up To It!

True to their premise, they make Chatbot implementation easy and low-code.

Director

Insurance

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Stacy Pelletier

Excellent experience implementing our HR virtual assistant

We had an excellent experience implementing our HR virtual assistant with Kore.ai. The platform is very flexible, easy to use and configure. Kore.ai is always adding innovative capabilities for continuous improvement. As an HR end-user, I have been able to learn how to create my own simple intents and add/configure the NLP with relative ease.

HR Digital Enablement

Energy

Gartner peer insights
A Complete Conversational AI Product With The Industry Leading NLU Capabilities

Kore.AI is truly a complete enterprise level Conversational AI platform that has helped our organization to take our customer self service capabilities to the next level. It allows us to offer cutting edge technology through both voice and digital channels to automate processes for our customer interactions.

Technical Architect

IT Services

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Jose Enrique Pons

Integration with a workflow engine will definitively speed up the process of bot development

We have been using Kore.ai platform for 2.5 years. We have always had good support from their side both in contract negotiation and on the operational side. Over time, they improved the platform based on customer feedback. They’ve released version 9 a few weeks ago, it’s impressive! I believe the integration with a workflow engine will definitely speed up the process of bot development.

Lead Architect

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Santosh Kumar

Even non-technical people can develop the solution

The platform is very user-friendly, even non-technical people can configure and develop the solution. The platform is capable of integrating external systems/ services using API.

Commercial Services Lead

Healthcare

Security & Compliance

Stay safe knowing you’re fully secure and compliant with Kore.ai

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SOC2 Type2

PCI

PCI

GDPR

GDPR

HIPAA

HIPAA

Partners Who Can Help

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Kore.ai Named a Leader in The Forrester Wave™ for 2024
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