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Differentiated
real-time insights

Conversation Intelligence gives a real-time overview of your contact center’s performance, agent effectiveness, and customer happiness using a unique conversation dashboard.

  • Check Circle
    Easily check web, phone, email, 
chat, and other channels
  • Check Circle
    improve problem-solving and 
adherence to best practices
  • Check Circle
    Visualize and analyze 
customer conversations
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Conversational Intelligence Dashboard

Conversation Intelligence

Key Features

Real-Time Insights

Discover true customer service excellence

The unified dashboard gives a complete, real-time view of a contact center’s performance, combining key performance indicators, topic analysis, and customer sentiment. This helps in profoundly understanding customer interactions and significantly improving service quality.

Agent Efficacy

Elevate your team’s performance

Access tools to evaluate agent performance, including speech analysis and customer satisfaction metrics. Monitor work rates and compliance, and use scores on empathy and customer happiness. Receive real-time coaching insights to enhance problem-solving, empathy, and overall efficiency.

Contact Center Efficiency

Uncover hidden success

Visualize and improve your contact center’s efficiency using clear performance measures like response speed, call drop rate, customer satisfaction, and transfer rate. This helps make your contact center highly efficient and boosts customer happiness.

Partners Who Can Help

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Kore.ai Named a Leader in The Forrester Wave™ for 2024
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