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USE CASES

  • Banking
    • Open an Account
    • Check Balance & Transfer Money
    • Schedule an Appointment
    • Report a Lost/Stolen Card
    • Plan Investment & Process Trade
  • Insurance
    • Update Address
    • Add a Driver
    • Report an Accident
    • Make a Payment
    • Get a Quote
  • Healthcare
    • Schedule Appointments
    • Read/Change Appointments
    • Diagnosis for Appointment
    • Medication List
    • Get Care Team
  • Retail
    • Request Return / Exchange
    • Place an Order
    • Cancel an Order
    • Check Order Status
    • Modify an Order
  • Manufacturing
    • Fetch Equipment Information
    • Machine Maintenance Alerts
    • Maintain Safety Checks
  • Telecom
    • Make a Payment
    • Add/Change a Plan
    • Find a Store
    • Connectivity Issues
    • Activate a Phone
  • Travel
    • Booking Assistance
    • Loyalty Program
    • Virtual Help Desk
  • Media & Entertainment
    • 24×7 User Assistance
    • Enhance Customer Engagement
    • Larger Outreach

Use Case: Schedule Appointments

Industry Healthcare


Challenges:
  • Hospital staff is burdened with scheduling appointments for both patients and doctors. Managing appointments based on doctor’s specialty and OPD timing is a challenge.
  • Context is often lost as hospital staff receives numerous calls, operate in shifts and it’s difficult for them to remember and identify every patient.
Solution:
  • Intelligent Virtual Assistants on the web or mobile channels seamlessly attend to patients’ appointment needs.
  • Enquires about the cause of visit, collects information, and suggests next best actions
  • Checks for doctor and available slots and book mutually convenient slot
  • Easily communicates with the patient over SMS, email, and chat.
Benefits:
  • Simplified appointment management for both patients and healthcare providers.
  • Save live agent time for more valuable calls/tasks like emergencies.
  • Enhanced patient and agent experience.
  • Offer 24×7 patient care with Kore’s virtual assistants
Request a Demo
Use Cases Home
Read/Change Appointments

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Solutions

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  • Home, Life & Auto Insurance
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