#see_koreai_live
Global Events
to see us in-person or digitally
Come see us and stay ahead on the latest technology trends, best practices, and connect with peers at In-person, Digital, Hybrid events, and Webinars that we host or attend
#see_koreai_live
Come see us and stay ahead on the latest technology trends, best practices, and connect with peers at In-person, Digital, Hybrid events, and Webinars that we host or attend
Your industry, your profession and the role you play are constantly evolving. You need to be in the best position to discover new trends and meet challenges head-on. The Gartner IT Symposium/Xpo™ 2024 conference brings together actionable insight, new technologies and lasting connections to help you navigate disruption, tackle AI and lead your organization.
Bahnbrechende Technologien wie KI-gestützte Kundenservice-Tools, intelligente Chatbots und Voice AI-Anwendungen revolutionieren den digitalen Kundenservice. Diese Entwicklungen steigern die Erwartungen der Kunden an eine schnelle, effiziente und zugleich persönliche Unterstützung kontinuierlich. Die aktuellen Trends im Kundenservice eröffnen nicht nur immense Chancen, sondern stellen auch neue Herausforderungen. Künstliche Intelligenz im Kundenservice darf nicht zum Verlust menschlicher Optionen führen und frustrierende Wartezeiten sowie unzureichende Self-Service-Lösungen müssen vermieden werden.
Call & Contact Centre Expo, co-located with the Customer Experience Expo showcases the latest and most effective technologies, strategies, and advancements for call and contact centre professionals and those in leadership roles, general management, customer experience, learning and development, IT, and operations, who are looking to excel in customer engagement.